Cancellations & Returns Policy for Gift Vouchers

 

Vouchers have a 3 month validity period, this will be from the date you specify but this date will need to be no further than 1 month in advance from the time of booking via our website or calling our main office via telephone.

If the voucher has not been used by this date it will become invalid and any monies paid will be lost.

If a booking has been made and the person the voucher is for does not show up on the day of the booking all monies paid for that booking slot will be charged at full price.

Less than 24 hours notice of cancellations will incur a full charge for that booked lesson slot.

If a cancellation is made with more than 24 hours notice we will be more than happy to rebook another time slot for you as long as it is within the 3 month validity period. If it falls outside this period then it will be company discretion whether this will be honoured.

Should a refund be required please ensure this is asked for within 14 days of receipt of the voucher. This falls in line with UK Consumer Selling Regulations. You will in this instance receive a full refund for your purchase provided no driving lessons have taken place by any instructor. The refund will not include any postage costs that you incur returning the voucher to us, the cost of returning the voucher to us is the senders responsibility.

Any refunds after 14 days but before the valid until date will be subject to a 10.00 charge. This charge also incurs the cost of refunding to your original credit or debit card as our merchant bank or Paypal charge us for refunding. You will also be liable to pay the return postage costs for returning the voucher to us.

No refunds will be made until we receive the voucher. All refunds will be credited back to you within 14 days of receiving the returned voucher. This period falls in line with UK Consumer Selling Regulations.

We may complete a bank transfer if you prefer this as this is often much quicker than refunding via a credit/debit card.

Any mistakes with wording on the voucher by us will be replaced free of charge. Any mistakes in your original order by the person ordering will be rectified if possible and a new voucher will be sent. There is a 5.00 charge for this to cover any additional charges we may incur.

 

 

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